The complexities of running such an extensive organisation mean we need an immensely talented Support Services Team to help our Operations Teams deliver consistent results whilst maintaining their focus on the customer.
Support team roles range from Finance, Marketing, IT Support and Property right through to Human Resources, to name but a few. Many members of our support team come from operational backgrounds. It is this combination along with a diverse range of experience and skills that allows us to provide a world class service to our internal customers.
With a portfolio of over 80 different brands nationwide, our finance team are responsible for producing complex business models and financial strategies for SSP in the unpredictable world of food travel locations. Our finance team includes management and financial accountants, analysts and supporting administrative assistants to account for the 570 units in the UK.
The search for talent in the retail and catering industries is increasingly competitive and demands great imagination and resourcefulness to secure the very best people. Our HR team includes Resourcing, L&D, Reward and Operational HR specialists and delivers impeccable support and training to ensure we secure and develop that talent.
Our IT team is responsible for one of the most sprawling EPOS systems in catering and retail, as well as the infrastructure and support our teams need. Their ongoing role in evolving IT systems that better support our organisation is crucial to our pursuit of excellence and success. We employ a wide range of IT specialists including Business Intelligence and Corporate Solution delivery, Infrastructure & IT security, Architecture, Scrum Masters, Project Managers, Support Engineers and Helpdesk Analysts.
Marketing a single product or business is a considerable challenge. Doing it for all the products of multiple brands is phenomenally demanding. Make no mistake; these are some of the biggest jobs in the industry. From administrative and analytical support, PR & Marketing Communications, to New Product Development and Senior Brand Managers, our marketing team are experts in their field.
We’ve grown our estate significantly over the last five years, underpinned by our fantastic Business Development and Property team working closely with air & rail authorities and franchise partners. We employ Architects, Surveyors, Legal Advisors, Maintenance Managers, Business Development Managers, Project Managers and supporting admin and help desk colleagues.
Food is where we begin and end. We demand the best and freshest ingredients, great presentation and service, providing value for money across multiple price points. Our purchasing and logistics team are central to delivering this and ensure the delivery of fresh food and ingredients to many out of the way locations.
Benefits & Rewards
When you become a Food Travel Expert, you become part of an organisation that believes in a commitment to quality, continuous improvement and partnership. Here is a sample of our excellent range of benefits that you could be eligible to receive as a member of the SSP Team.
SSP recognise the importance of supporting you to realise your career ambitions as well as developing you to achieve recognised qualifications. That's why our apprenticeship programmes offer you the opportunity to learn and qualify whilst carrying out your day job with us.
Our structured learning and development career pathway means that on completion of one programme you have the opportunity to continue learning and progressing your SSP career with the enhanced knowledge and understanding of our business.
Meet some of our people!
- Joined SSP in March 2013 as a Team Member. Gosia completed SSP apprenticeships Level 1, 2 and 3. Promoted to Team Leader, then Assistant Manager, running own Unit and then acting as a trainee General Manager. After deciding on a career change, Gosia started a new role as a Recruitment Officer at our Euston support office where she has since been promoted to Recruitment Team Manager in 2019, and heads up the team that recruit our team members and team leaders for our UK & Ireland sites.
What has been the highlight of your SSP development journey?SSP have given me a fantastic opportunity to learn and develop my skills. Over the last 6 years I have had a great opportunity to work in different roles and different departments. Most recently I have been promoted to Recruitment Team Manager and support my operations colleagues in hiring great teams.
- Nikita joined the business in 2013 as an Operations Support Administrator at Birmingham New Street, during this time Nikita gained a Level 3 Business Administration Qualification through SSP, before taking 1 year of Maternity leave in 2014 and coming back in 2015 and progressing to an Operations Support Manager for M&S North, Scotland, Dublin, Central London 2, Wales & Midlands. Working for 2 Operations Managers, Nikita deals with a lot of varied tasks on a daily basis to keep her challenged.
What has been the highlight of your SSP journey?I was awarded Manager of the Year for North, Scotland & Dublin at the Conference this year.