As a manager in one of our units, you will be put into an exciting and challenging environment requiring a range of skills, knowledge and experience. You will have the assistance of our support function, which means you can stay fully focused on delivering the best experience for our customers.
If it's a management career you're looking for, we have a several learning and development programmes that can help you develop within your role, as well as moving to the next level. We also offer opportunities to move around the business across our categories, brands and locations, all while working for the same great company as you progress your management career.
Our deputy managers will provide direction to their teams and support the unit manager in every aspect of the day to day operations.
Where do you come in?
You will be responsible for supporting with new team member inductions, training and ongoing development, whilst monitoring performance against our operational standards. You will have the opportunity to set and review objectives, as well as get involved in annual appraisals.
Working alongside the manager and heading up the teams in their absence, we want our deputy managers to gain a thorough understanding of all areas of the business. From weekly/monthly reviews, to controlling labour costs and sales forecasting, we make sure you experience it all. As after all, every deputy manager is potentially a future manager.
Our general managers are a talented group of people who have an understanding of all the aspects which make a successful business. From building a thriving customer focused team through recruiting and developing the right people, a successful SSP manager understands that the team and the customer is at the heart of everything we do.
Where do you come in?
We have high standards within our business and it is your responsibility to ensure that the teams are fully up to date with both internal and external audit requirements. Reporting in to the operations manager, you will have full accountability for daily, weekly and monthly results. Your performance will be regularly discussed against period and annual targets, whilst striving to find additional opportunities to exceed expectations.
If you’re in a larger unit or site, you may have a Deputy Manager and / or Team Leaders reporting in to you. You will need to implement change and inspire confidence through your team to deliver outstanding service and products to our customers on the go. By making the most of your excellent communication and people management skills, you will set targets in line with our expectations and empower your team to deliver results.
Through continuous coaching and development, you will have a keen focus on developing talent within your business and on building bench strength for the future. Reporting directly to the operations manager you will have the ability to think strategically and to implement long term business improvement plans.
Our operations managers are senior business leaders with responsibility for developing their management teams, effective succession planning, driving operational and financial results and shaping the strategy for their area. Operations managers are typically accountable for a geographical region of a category which could include a multitude of brands.
Where do you come in?
As an operations manager with previous experience in a similar role, you would utilise your experience by creating an inspirational approach to communicate goals and objectives. You would also play a large role ins coaching your management teams, giving strong direction and leadership and use your commercial acumen to ensure you exceed financial targets and deliver exceptional customer service.
Our operations managers are our future operations directors, so for those with a proven track record and the ambition to progress – you could reach this level within SSP.
Benefits and Rewards
When you become a Food Travel Expert, you become part of an organisation that believes in a commitment to quality, continuous improvement and partnership.
SSP recognise the importance of supporting you to realise your career ambitions as well as developing you to achieve recognised qualifications. That's why our apprenticeship programmes offer you the opportunity to learn and qualify whilst carrying out your day job with us.
Our structured learning and development career pathway means that on completion of one programme you have the opportunity to continue learning and progressing your SSP career with the enhanced knowledge and understanding of our business.
Meet some of our people!
- Fiona joined SSP 10 years ago as a part- time team leader in a café bar. She is now a Multi-Unit Manager of real Food Company and Soho Coffee.
What has been the highlight of your SSP development journey?I have enjoyed meeting new friends and sharing best practice across the business. The opportunity to gain experience, learn new skills and develop within the company has had a big impact on my career path. The programmes have given me the drive to think about my future with SSP.
- Saurabh joined SSP in 2006. His first managerial position with SSP was an assistant Manager role at Upper Crust, Victoria Station and was promoted to Unit Manager at Ixxys within a year. He then took on multiple units for Upper Crust, Liverpool Street Station and then further responsibility for our excel Centre units. He then became Multi-unit manager for Bristol temple meads station responsible for Coffee & Bakery and Bar’s after successfully managing Bristol, Saurabh was promoted to Operations Manager for Millie’s Cookies UK South for a year, Saurabh then moved to Rail London, and after having completed two successful years he was given the opportunity to become Ops Manager for Bristol and Cardiff Airport, whilst taking the opportunity of supporting our Netherlands business. Recently, Saurabh has embarked further in his development by working towards his Level 7 Masters Degree. In September 2019 Saurabh was promoted to Operations Director of our London Rail business.
What has been the highlight of your SSP development journey?Earlier in my career I gained more confidence in my ability to manage people and enjoyed being asked to be involved in a number of varied projects. In more recent years I have experienced managing different brands and types business within SSP Airports in the UK and overseas, and was delighted to achieve promotion to Operations Director earlier this year.