Management careers

As a manager in one of our units, you will be put into an exciting and challenging environment requiring a range of skills, knowledge and experience. You will have the assistance of our support function, which means you can stay fully focused on delivering the best experience for our customers.

If it's a management career you're looking for, we have a several learning and development programmes that can help you develop within your role, as well as moving to the next level. We also offer opportunities to move around the business  across our categories, brands and locations, all while working for the same great company as you progress your management career.

Roles available...

Deputy Managers

Our deputy managers will provide direction to their teams and support the unit manager in every aspect of the day to day operations.

Where do you come in?

You will be responsible for supporting with new team member inductions, training and ongoing development, whilst monitoring performance against our operational standards. You will have the opportunity to set and review objectives, as well as get involved in annual appraisals.

Working alongside the manager and heading up the teams in their absence, we want our deputy managers to gain a thorough understanding of all areas of the business. From weekly/monthly reviews, to controlling labour costs and sales forecasting, we make sure you experience it all. As  after all, every deputy manager is potentially a future manager.

General Managers

Our general managers are a talented group of people who have an understanding of all the aspects which make a successful business. From building a thriving customer focused team through recruiting and developing the right people, a successful SSP manager understands that the team and the customer is at the heart of everything we do.

Where do you come in?

We have high standards within our business and it is your responsibility to ensure that the teams are fully up to date with both internal and external audit requirements. Reporting in to the operations manager, you will have full accountability for daily, weekly and monthly results. Your performance will be regularly discussed against period and annual targets, whilst striving to find additional opportunities to exceed expectations.

If you’re in a larger unit or site, you may have a Deputy Manager and / or Team Leaders reporting in to you. You will need to implement change and inspire confidence through your team to deliver outstanding service and products to our customers on the go. By making the most of your excellent communication and people management skills, you will set targets in line with our expectations and empower your team to deliver results.
Through continuous coaching and development, you will have a keen focus on developing talent within your business and on building bench strength for the future. Reporting directly to the operations manager you will have the ability to think strategically and to implement long term business improvement plans.

Operations Manager

Our operations managers are senior business leaders with responsibility for developing their management teams, effective succession planning, driving operational and financial results and shaping the strategy for their area. Operations managers are typically accountable for a geographical region of a category which could include a multitude of brands.

Where do you come in?

As an operations manager with previous experience in a similar role, you would utilise your experience by creating an inspirational approach to communicate goals and objectives. You would also play a large role ins coaching your management teams, giving strong direction and leadership and use your commercial acumen to ensure you exceed financial targets and deliver exceptional customer service.

Our operations managers are our future operations directors, so for those with a proven track record and the ambition to progress – you could reach this level within SSP.

Benefits and Rewards

When you become a Food Travel Expert, you become part of an organisation that believes in a commitment to quality, continuous improvement and partnership.

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Personal Development

SSP recognise the importance of supporting you to realise your career ambitions as well as developing you to achieve recognised qualifications. That's why our apprenticeship programmes offer you the opportunity to learn and qualify whilst carrying out your day job with us.

Our structured learning and development career pathway means that on completion of one programme you have the opportunity to continue learning and progressing your SSP career with the enhanced knowledge and understanding of our business.

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Meet some of our people!

Take a step back Move forward
  • Name
    Saurabh
    Profile
    Saurabh joined SSP in 2007. His first managerial position with SSP was an assistant Manager role at Upper Crust, Victoria Station and was promoted to Unit Manager at Ixxys within a year. He then took on multiple units for Upper Crust, Liverpool Street Station and then took on responsibility for our excel Centre units.  He then became Operations Manager for Rail London, having completed two successful years he was given the opportunity to become Ops Manager for Bristol and Cardiff Airport, whilst taking the opportunity of supporting our Netherlands business. Recently, Saurabh has embarked further in his development by working towards his Level 7 Masters Degree. In September 2019 Saurabh was promoted to Operations Director of our London Rail business.
    Spotlight

    What has been the highlight of your SSP development journey?

    Earlier in my career I gained more confidence in my ability to manage people and enjoyed being asked to be involved in a number of varied projects. In more recent years I have experienced managing different brands and types business within SSP Airports in the UK and overseas, and was delighted to achieve promotion to Operations Director.
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  • Name
    Kerry
    Profile
    Joined SSP in 2001 as a team member and took my 1st managerial role in 2005 in Glasgow Central Ritazza after completing our trainee manager programme. I moved over to bars in 2007 where I gained multi-unit management experience by supporting other units within my station. I have had various roles within my time in SSP including operations support manager and I have recently progressed to Operations Manager for Wales, Bristol and Gloucestershire.
    Spotlight

    What has been the highlight of your SSP development journey?

    Gaining many transferable skills by having the flexibility to move around different brands and roles. This gave me a wider knowledge of the business as a whole and certainly gave me the confidence and skills to move onto operational management.
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  • Name
    Ricki
    Profile
    Ricki joined SSP UK 12 years ago starting his career in Leeds Bradford airport as a Shift Manager in Burger King. After a year he was appointed the General Manager of the Burger King. From this he has worked across the UK in London to Scotland as a Multi-unit Manager, this involved opening a number of units. This also included overseas work like Norway, Ireland and The Netherlands. Ricki was appointed General Manager of terminal 1 at Manchester Airport in which he was responsible for the whole operations. After a year he was appointed Operations Manager for the Manchester Rail area.
    Spotlight

    What has been the highlight of your SSP development journey?

    I have gained the knowledge and experience to manage other managers and operate a multi brand business. I have also been involved with high name brand opening for example Jamie Oliver’s deli unit in Amsterdam.
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  • Name
    Christopher
    Profile
    I joined SSP as a 19 Year old pharmacology student and quickly realised the harder I worked the more rewarding my job was. I made the decision to change my career path by leaving University to develop within a large organisation, a decision I am happy I made. SSP today remains the same, the harder you work, the more rewarding the job is.
    Spotlight

    What has been the highlight of your SSP development journey?

    I have been through numerous internal development programmes to get to where I am now 17 years later, an Operations Manager in charge of a multi site, multi-million pound business where no day is the same.
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  • Name
    Paul
    Profile
    I joined SSP nearly 20 years ago as P/T Team member whilst studying. I have been supported throughout my career by SSP’s internal training programmes to develop through the different management levels to my current position of Operations Manager. My career has seen me work in different branded environments including QSR, Coffee and Bakery, Bars, Casual Dining and Retail. I have also worked in different parts of the business which has given me the opportunity to look after sites in Rail, Center Parcs and I’m currently in a new opportunity within Airports, managing 2 locations and over 20 units.
    Spotlight

    What has been the highlight of your SSP development journey?

    The opportunities that I have and continue to have to develop and further my career has never stopped. I am allowed to be accountable for my business and teams which gives us all a great sense of achievement.
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  • Name
    Natalie
    Profile
    I started working with SSP in M&S Edinburgh Waverley in 2007 as a Team Member, before progressing to Team Leader in 2010. After returning from Maternity Leave I began the discovery course which supported me in getting my first Deputy manager role in 2016. Fast forward to 2019 and  I have now been promoted to Store Manager of Edinburgh Waverley M&S where the journey all began.
    Spotlight

    What has been the highlight of your SSP journey?

    My highlight is the continued progression in my career and the support I have been provided by SSP throughout my journey.
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