Do you find yourself making your customers smile all the time? If so, that’s what we are looking for at SSP. Our successful team members are determined to get things done to the best they can; be it assisting customers or colleagues.
As a team member, you could be greeting our customers at any time of the day: perhaps first thing in the morning – giving our customers a hearty breakfast and a barista-standard coffee. Or maybe even later on at night where our customers are looking for a bite to eat to enjoy on their way home.
Either way, it will be your job to make sure all our product is served to a high standard, the unit is presentable and our customers go away smiling. And there’s no need to worry about food! depending on how long your shift is, we will provide you with a meal from one of our brands.
It is your personality that will make the difference in enhancing our customer experience. And if you ever need any support, you won’t be working alone. You will be part of a team who can help you whenever you need it.
We also offer a number of learning and development programmes that not only help you move up the ladder within SSP, but are nationally recognised across the hospitality industry.
Like our team members, our team leaders are dedicated to making every customer's experience the best it can be. Whether you're serving up the perfect burger or making sure no one is kept waiting, you'll make sure our good reputation for customer service stays that way.
You'll be an example for your team; a leader and role-model with a hands-on approach and sense of responsibility that means no job goes unfinished. You will lead the shift, ensuring that the unit and brand standards are met consistently. Your drive, determination, people management skills and excellent customer focus will be invaluable to your manager.
We look for energetic and driven individuals when recruiting for team leader: people who aren’t afraid of a challenge, who are ambitious and crave the opportunity to work and grow within a vibrant and successful business. As with all of our roles, you will be given the opportunity to take part in learning and development programmes that allow you to work towards nationally recognised qualifications, as well as potential promotion into management.
A day in the life...
We are the experts, but don’t just take our word for it!
Benefits & rewards
When you join SSP, you become part of an organisation that believes in a commitment to quality, continuous improvement and partnership. Here is a sample of our excellent range of benefits that you could be eligible to receive as a member of the SSP Team.
We offer a wide range of learning and development programmes that give you the chance to gain a nationally recognised qualification.
Starting with Pathfinder, this programme can take you past team member level into a team leader role. From there, we have a Discovery programme that takes you from a team leader role into management. It doesn’t stop there!
Once you’re in a management role, we have several programmes aimed at helping you develop your role and further your career with us.
Meet some of our people!
- Saurabh joined SSP five years ago. his first managerial position with SSP was an assistant Manager role at Upper Crust, victoria Station and was promoted to Unit Manager at Ixxys within a year. Saurabh currently works as a Multi-Unit Manager for Upper Crust, liverpool Street Station and has recently taken on responsibility for our excel Centre units.
What has been the highlight of your SSP development journey?I have gained more confidence in my ability to manage people. I have also been asked to be involved in a number of varied projects.
- Fiona joined SSP 10 years ago as a part- time team leader in a café bar. She is now a Multi-Unit Manager of real Food Company and Soho Coffee.
What has been the highlight of your SSP development journey?I have enjoyed meeting new friends and sharing best practice across the business. The opportunity to gain experience, learn new skills and develop within the company has had a big impact on my career path. The programmes have given me the drive to think about my future with SSP.